This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Good Energy become first energy company to be accredited with national accessibility standard in industry first
Renewable energy supplier Good Energy’s focus on improving digital accessibility has been accredited by Shaw Trust Accessibility Services, a charity which provides employment opportunities, skills development training and health and wellbeing services across the UK.
The trust has recognised the high accessibility standards of Good Energy’s online customer portal and mobile app.
The Chippenham-based renewable energy supplier is the first of its kind to achieve the coveted accreditation, joining accessibility-focused organisations such as Motability and the National Institute for Health Research.
Good Energy’s customer portal and mobile app were put to the test by Shaw Trust’s team of assessors, who have lived experience of navigating the digital world with a disability.
Their expert guidance enabled Good Energy to make improvements to its app and customer portal, in line with the UK government’s Web Content Accessibility Guidelines 2.2, which ensure that websites are accessible to a wide range of people with disabilities.
Improvements include new features which make it easier for a wide range of people with disabilities to use the online portal and app, such as adaptive display options allowing customers to switch between light and dark mode, customisable text, enhanced zoom capabilities, screen reader compatibility, quick navigation, and keyboard and speech recognition navigation.
James Rees, director of product and propositions, Good Energy said: “We believe that everyone should have equal access to our services, and this achievement reinforces our dedication to making that a reality. Our development, digital product, and user experience teams worked closely with Shaw Trust to make improvements to our online portal and app, and this accreditation is a testament to their hard work and our ongoing commitment to accessibility.”
Joe Manock, lead commercial accounts manager – health and wellbeing, Shaw Trust Accessibility Services said: “We are delighted to have supported Good Energy in meeting the highest standards of accessibility for their online customer portal and mobile app. Hidden accessibility issues can make it difficult for people to access the information and services that they need, so it’s wonderful to see organisations across the UK making a commitment to accessibility.
“As the first energy supplier to receive this award, Good Energy are leading the way in creating a more accessible digital environment for their customers and service users.
“We hope this is a sign of great things to come for the energy sector as a whole.”
Good Energy to host sustainability event for local businesses
Read more06.02.2025
Good Energy invests further £1.85 million in Zapmap
Read more03.02.2025
Good Energy agrees £100 million takeover by UAE firm
Read more27.01.2025
Chippenham’s Good Energy ranked in the top 30 large employers
Read more25.11.2024
Good Energy announces new senior hires as it celebrates eco accolades
Read more11.11.2024
Dubai energy firm makes unsolicited takeover offer for Good Energy
Read more28.10.2024
Good Energy founder appointed to government’s Clean Power 2030 advisory commission
Read more14.10.2024
Good Energy buys solar installer Amelio Enterprises in £6 million deal
Read more07.10.2024