Contact centre Carpeo strengthens sales team with new appointment

Award-winning contact centre Carpeo, has appointed a business development director as it continues its growth and expands into new sectors.

Mark Coleman has joined the Swindon-based firm from Teleperformance where he was VP of Global Accounts.

He brings to Carpeo 20 years of client management and sales experience, having worked for both national and international businesses in the contact centre outsourcing industry.

He previously worked for Capgemini, Ventura and 24/7. For the last 5 years, he was VP of Global Accounts for Teleperformance.

“I want to use my industry knowledge, experience and approach to ensure clients get the very best out of their outsourcing partnerships,“ said Mark.

“The priorities of outsourcers and clients are often misaligned, resulting in strained relationships and ultimately a lack of focus on customer experience.

“I’ve joined Carpeo because the leadership team are industry experts and share this philosophy. We want to make clients and their customers feel special.

“Being a privately owned mid-size company, we can be much more flexible and responsive than larger organisations.”

Established more than seven years ago, Wiltshire-based Carpeo represents some of the biggest blue-chip clients in the education, automotive, insurance, logistics, restaurant, hospitality, energy and retail sectors.

Director and co-founder Peter Wilcock, who persuaded Mark to join the team, said: “We’re thrilled to have someone of Mark’s experience and qualities joining our management team.

“It’s quite a coup for us and having known Mark for several years he was always someone we had targeted to join us at the appropriate time.

“Mark’s knowledge and track record significantly strengthens our capabilities in bidding for work to fulfil our bold growth plans.”