Swindon & Wiltshire News
IT services firm wins contract from major retailer
Thames Valley IT firm Smart CT has won a major contract with a national retailer to keep 30,000 business-critical devices across more than 500 UK stores up and running.
The Reading-based company provides services to deploy, maintain, replace and repair business-critical IT infrastructure on behalf of IT suppliers who support an extensive range of organisations – from household brands to industrial businesses – in need of connected devices including networking, servers and other workplace technologies.
The retail contract involves ensuring networking routers, switches and access points remain operational to keep tills, servers and security cameras working.
The firm’s CEO, Andy Morgan, said the contract was a significant milestone in the company’s growth plan.
“It’s a great win for us and further demonstrates our businesses scale in a critical sector,” he said.
He said the contract was won because the retailer was impressed by Smart CT’s consistently high scores in its Service Level Agreements and its plan to address its operational requirement with stringent cost control.
The retailer needed support with both brand new devices brought to support new store openings and refurbishments as well as devices that are close to or at the end of their supported life.
“We have more than 25,000 parts stored at locations across the UK and a network of 50 engineers so we are able to provide a four hour response so that the customer can be confident it has limited or no downtime,” said Andy.
The retailer will also benefit from Smart CT’s sustainable asset disposal service, where engineers’ expertise ensures up to 80 per cent of failed devices can be fixed and reused. Even if they cannot be mended, subcomponents such as power cables will be utilised for future repairs.
