Fast-growing outsource centre acquires equivalent in South Africa

Outsourced contact centre Woven has acquired a provider of outsourced services in South Africa.

The Swindon-based company has taken over Cape Town-based BYC Aqua Solutions. The South African company also has offices in Birmingham, and operates in Australia, Singapore, and Indonesia.

Woven is a leading outsourced contact centre, customer management and BPO service provider. BYC Aqua Solutions specialises in outsourced quality, coaching and software solutions.

Woven CEO Cyril Molitor said: “Through this acquisition of BYC Aqua Solutions, we are expanding Woven’s global presence and capabilities to offer our clients unique insights and solutions to transform and digitise customer experiences, improve quality and meet increasingly stringent compliance needs.

“This transaction supports our strategy to grow through acquisitions of companies that present innovative and disruptive solutions. BYC Aqua Solutions brings decades of experience and will provide Woven with the strategic capabilities we need to scale our business and further develop our infrastructure.”