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Juliet Davenport

Wiltshire firms top and bottom of Which customer satisfaction survey for the third year running

Good Energy has scooped the top spot in Which? magazine’s annual customer satisfaction survey for the third year in a row – but Swindon-based npower has found itself at the bottom of the heap for the third year running. 

This year, the Chippenham-based 100 percent renewable energy generator and supplier shares the podium with another green energy provider – Ecotricity.

None of the ‘big six’ energy suppliers took the top spots in the survey.

Utility Warehouse took third place with 75 percent, followed by Ebico (74 percent), Ovo Energy (73 percent), and The Cooperative Energy (64 percent).

npower came last with 31 percent, followed by British Gas (39 percent), SSE (41 percent), Scottish Power (41 percent), EDF Energy (44 percent) and Eon (45 percent).

On winning the plaudit, and sharing it with Ecotricity, Juliet Davenport, founder and CEO of Good Energy said: “The fact that not one, but two green energy companies have scored a five-star performance across a range of categories is good news for customers.

“It shows too, that once again, smaller, independent green companies are leading the way and setting high standards for others to follow.

“Between us, we have thrown down the gauntlet to others in our sector: we’ve proved it can be done. It is possible to offer a competitive tariff, to provide green energy and ensure a good experience for customers.”

The survey of 8,525 UK energy bill-paying adults was carried out in October and November, before the big energy companies dropped their prices following the Government decision to reduce green levies on household energy bills.

The Which? survey scored companies on a range of criteria, including value for money, customer service, complaints handling, clarity and accuracy of bills, and how they help their customers to save energy.