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Will Barnes, Chris Sweet, James Eades, Arran Bennett, Nathan Painter, Emily Basford and Hazel Eades

Fifteen magical years for IT support company

Wiltshire IT company Systemagic are celebrating 15 years in business this month.

It was back in 1999 when Systemagic was created by entrepreneur Mike Wood in the city of Bath. The business grew steadily providing business and domestic IT support and website development.

While still a young enterprise, Mike took on a junior IT technician James Eades, who lives in Trowbridge. He rose through the company quickly and in 2010 he took over as managing director when Mike retired.

Soon after, James decided his team should specialise in high quality, proactive IT support. He identified many businesses would benefit from IT services they could trust. Systemagic also expanded to a satellite office in Trowbridge, Wiltshire.

In James’ first year at the helm of Systemagic the company achieved an 85% growth in net profit. He maintained the momentum to achieve similar in subsequent years along with annual growth in turnover of between 15 and 30% year on year.

James (33) said: “This is a special year for us as a team. Not only are we all part of a growing business which is increasing turnover year on year but we also offer great customer service which is being recognised by our expanding client base.

“We’ve just moved our head office to a 17th Century country house, Waterhouse, in Monkton Combe, near Bath so we’ve a lot to celebrate.”

James’ ethos is to provide holistic technical support. He’s built up a team who are understanding, responsive and flexible. They explain their services in plain English.

Systemagic also offers a 30-day rolling contract service where customers are not tied in to a contract for long periods. James feels this motivates him and his team to perform consistently well.

This year, James was highly commended as a finalist in the director of the year award in the south west awards for the Institute of Directors.

Systemagic won the Micro Employer of the Year title in the Bristol and Bath Apprentice Awards. The honour recognised the company’s commitment to employing apprentices over the last seven years.