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Newland Homes creates new head of customer care role

Claire Fairchild has been appointed as head of customer care at South West house-builder Newland Homes.

This is a newly created position for the company as part of its drive to put the customer firmly at the centre of everything it does.

Claire lives in Swindon, and Newland Homes has three developments underway in Wiltshire at Westbury, Chapmanslade and Semington, with a further site for 29 new zero and low carbon homes in Malmesbury launching next year.

Claire has an extensive background in customer care, having previously held similar roles at Crest Nicholson and Cala Group, as well as helping to establish a research agency which investigated customer experience post completion for over 100 UK-based regional house-builders.

She takes the reins of Newland Homes’ existing customer care team and intends to empower them in their roles by introducing new data management systems, additional quality control checks and an expanded training programme.

“It’s clear that everyone at Newland Homes is working together to achieve a common goal and wants to do their best by their customers, staff and contractors,” said Claire.

“It’s a supportive working environment where you’re entrusted to make things happen and to deliver the company’s considerate, conscientious and crafted motto that they take great pride in.

“I see my new role as bringing out the best in everyone, in order to deliver a professional service throughout the full customer journey.”

Claire reports to Ian Hughes, associate construction director at Newland Homes, who said: “Claire will be a great asset to the Newland Homes team.

“She has extensive technical knowledge to help fully understand and resolve any purchaser questions, plus she is utterly client-focused and will go the extra mile to ensure the customer is placed at the heart of everything we do.”

Newland Homes is a climate-considerate house-builder, established in 1991. Last year, Newland Homes introduced its pioneering zero carbon homes, which use renewable technologies for heat and power, at Tickenham, Semington and Chapmanslade. All upcoming developments will provide zero carbon homes.